Effective Date: 24.07.2026
Welcome to human-experts.co.uk. By accessing or using our website, you confirm that you have read, understood, and agreed to these Terms and Conditions of Use. We encourage you to review this document thoroughly prior to using any of our services. If you do not agree with any part of these Terms, please do not proceed with using human-experts.co.uk.
1. Definitions
- human-experts.co.uk is referred to as “we,” “us,” “our,” “the Website,” “the Company,” or “the Platform.”
- The individual accessing or using our Platform is referred to as “you” or “User.”
- “Tutors” are experienced professionals who deliver tutoring, learning support, and guidance through the Platform.
- “Terms” means these Terms and Conditions of Use in their entirety.
2. Platform Overview
human-experts.co.uk operates as an online platform dedicated to connecting Users with qualified Tutors for tutoring, learning support, guidance, and related services. The Platform facilitates meaningful interactions that help Users build skills, deepen understanding, and apply effective learning strategies across various topics. Our primary goal is to support personal development and proficiency through tutor guidance and practical resources, all while promoting responsible and ethical use in line with individual needs and applicable standards. This service model emphasises collaboration, knowledge sharing, and tailored support to meet diverse learning objectives. We strive to create an environment where Users can engage productively with Tutors to enhance their capabilities in a structured yet flexible manner.
3. User Obligations
By using our services, Users agree to the following responsibilities:
- Use the Platform exclusively for purposes of tutoring, learning support, guidance, and skill enhancement.
- Provide accurate, complete, and truthful information when submitting requests for support or engaging with Tutors.
- Apply any resources, insights, or materials obtained through the Platform responsibly and in accordance with relevant institutional or personal guidelines.
- Maintain courteous, professional, and constructive communication with Tutors to foster a supportive and positive learning environment.
Users must also comply with all applicable UK laws and regulations when interacting with the Platform. Failure to adhere to these obligations may result in suspension or termination of access.
4. Our Services
4.1. Scope of Services
human-experts.co.uk provides a range of tutoring, learning support, and guidance services delivered by a network of qualified Tutors across multiple subject areas and skill levels. These services are designed to offer practical assistance, expert insights, and personalised strategies that support Users in achieving their learning goals. All Users are expected to utilise the support received in full compliance with institutional policies, professional standards, or personal ethical frameworks.
4.2. Timelines
We are committed to transparency and reliability in service delivery. Upon receipt of a request, we communicate clear estimated timelines before any payment processing occurs. In the event of unforeseen delays, we will inform you promptly and propose suitable alternatives. No changes to agreed timelines will proceed without your explicit consent.
Timelines for delivering tutoring and guidance vary based on factors such as the nature of the request, complexity of the request, scope of support needed, and Tutor availability. We maintain ongoing communication to keep Users informed and to accommodate reasonable adjustments where mutually agreed. This approach ensures a collaborative process grounded in clarity and mutual understanding.
4.3. Service Delivery Methods
The Platform offers several secure and user-friendly channels for receiving tutoring and learning support:
- Real-time chat via the online Platform.
- Communication through WhatsApp.
- Email correspondence.
- Secure file transfers using reputable cloud storage links for larger materials.
All methods prioritise data security and confidentiality in line with UK data protection requirements.
5. Protection of Intellectual Property
5.1. Ownership of Materials
Unless a separate written agreement states otherwise, all materials, resources, guidance, and content developed or provided by Tutors on the Platform remain the exclusive intellectual property of the Company.
Users receive a limited, non-transferable, non-exclusive, and revocable licence to use such materials solely for their personal learning and skill development purposes.
5.2. Permitted Activities
Users may collaborate with Tutors to strengthen learning skills and broaden subject knowledge and review, study, and apply the provided guidance materials for personal development.
Users are strictly prohibited from claiming ownership or authorship of any materials or outputs developed during sessions; distributing, sharing, reproducing, or publishing content from the Platform; and using Platform materials for any commercial purposes, public dissemination, or third-party benefit.
5.3. Consequences of Intellectual Property Violations
Any breach of intellectual property rights or these Terms may lead to:
- Immediate termination of services and the Platform access.
- Legal proceedings for copyright or other intellectual property infringement under UK law, including the Copyright, Designs and Patents Act 1988.
- Where legally required, notification to relevant authorities or institutions.
We take protection of our intellectual property seriously to maintain service quality and fairness for all parties.
6. Integrity Policy
The Platform is dedicated to fostering responsible and ethical approaches to learning while empowering Users to develop their skills independently. All tutoring, mentoring, guidance, and learning support services are supplied strictly for personal use. Users bear full responsibility for ensuring that they adhere to the policies, rules, and requirements of their institution or organisation. Tutors can provide assistance through clear explanations of key ideas, exploration of effective learning techniques, feedback on work in progress, suggestions for better organisation and flow, highlighting opportunities for improvement.
7. User Age Requirements
7.1. Age Limitations
Users in the United Kingdom must be at least 18 years of age to access and use the Website. By accessing the Platform, requesting services, or making payments, you represent and warrant that you are 18 or older, possess full legal capacity to enter contracts under UK law, and agree to abide by these Terms and all applicable regulations. The Platform does not permit use by individuals under 18.
7.2. Compliance with Data Protection
The Company fully complies with UK data protection legislation, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). We do not knowingly collect or process personal data from minors without appropriate verified parental or guardian consent. If underage usage is detected, we will promptly delete associated data and decline further services.
7.3. Supervision Responsibilities
Parents or guardians bear full responsibility for supervising any interactions by individuals under 18 with the Platform. We strongly recommend appropriate oversight and advise against unsupervised access.
7.4. Reporting Concerns
If you become aware of unauthorised use by a minor, please notify us immediately at [email protected]. We will investigate and take appropriate action in accordance with our policies and legal obligations.
8. Payment and Pricing
8.1. Accepted Payment Methods
We accept secure payments via major credit and debit cards (including VISA and MasterCard), PayPal, and bank wire transfers where applicable.
8.2. Payment Terms
Full payment is required before any tutoring or guidance services commence. Pricing is determined by the type of support requested, complexity, scope, urgency, and other relevant factors. All transactions are processed securely.
8.3. Pricing Structure
Transparency is fundamental to our operations. Users receive detailed, itemised quotes with no hidden fees. Quoted prices incorporate a 10% platform fee covering secure processing, customer support, quality assurance, and Tutor matching technology. Any potential price adjustments are communicated in advance, and services only proceed with your explicit approval. Our system ensures clarity and user control at every stage.
8.4. New User Discount
New Users automatically receive a discount on their first request, applied at checkout without needing a code. This is calculated on the base rate after all other factors.
8.5. Pricing Currency
All prices are in British Pounds (GBP). Applicable taxes (such as VAT where required under UK law) are shown at checkout. Currency conversion or international fees are the responsibility of the User’s payment provider.
8.6. Billing Documentation
Successful payments generate digital receipts and invoices. Corporate or institutional Users can request customised documentation.
9. Refund Guidelines
9.1. Refund Eligibility
Refunds may be considered if the delivered support materially fails to meet the agreed specifications; services are not provided within the confirmed timeframe without prior extension agreement; or technical payment errors occur on our side.
9.2. Refund Request
Each request is assessed individually on its merits. Contact our support team within 7 business days of service completion or issue identification. Late requests are generally not accepted.
9.3. How to Request a Refund
You should send email to [email protected] with your name, service reference, detailed explanation, and any supporting evidence in cases when you need to request a refund. Our team aims to review the case and respond within 5 business days.
9.4. Assessment Process
The Quality Control team and other responsible customer care representatives review all claims. Further information may be requested to be able to evaluate the claim effectively. Refunds (full or partial) are issued only for valid breaches of our service commitments.
9.5. Ineligibility Cases
Refunds are not provided in cases when:
- There are incomplete or unclear User specifications.
- Services have already been reviewed and approved by the User.
- Requests outside the 7-business-day window.
9.6. Processing Approved Refunds
Refunds may be approved in cases when the assigned Tutor lacks the agreed subject expertise; services clearly fail to address the requirements; duplicate payments have been processed; the requested service cannot be delivered after payment has been accepted; or significant delays occur without prior agreement.
Refunds are returned to the original payment method and may take up to 10 business days to process, in compliance with UK consumer protection laws (the Consumer Rights Act 2015 and other applicable legislation).
9.7. Dispute Resolution for Refunds
If you disagree with a decision, you may request a review of the case by our senior management team. We encourage both parties to cooperate in good faith with the aim of reaching an effective resolution.
10. Incorporation of External Services
10.1. Third-Party Partnerships
To deliver an optimal experience, we collaborate with carefully selected third-party providers for messaging, data storage, payment processing, analytics, and other operational needs.
10.2. Third-Party Policies
All partners are vetted for compliance with UK data protection laws (Data Protection Act 2018 and UK GDPR). We prioritise providers with strong security and privacy practices.
10.3. Data Sharing
Data is shared only as necessary for service fulfilment and under strict contractual safeguards. We never sell personal information. For full details, refer to our Privacy Policy.
11. Legal Framework and Conflict Resolution
11.1. Governing Law
These Terms, and any disputes arising from them (contractual or otherwise), are governed by the laws of England and Wales, unless mandatory consumer protection legislation applicable in another part of the United Kingdom requires otherwise. If you are a resident in Scotland, Northern Ireland or another part of the United Kingdom, you may also have the right to bring proceedings before the courts of your own jurisdiction.
11.2. Dispute Settlement
We encourage initial contact with customer support for amicable resolution. If needed, options include the Small Claims track in the County Court (for qualifying UK matters) or Alternative Dispute Resolution (ADR) such as mediation or The Retail Ombudsman services. We support exploring these avenues before formal litigation, in line with UK consumer rights frameworks including the Consumer Rights Act 2015.
11.3. Jurisdiction
Legal proceedings shall generally take place in UK courts with appropriate jurisdiction based on the parties’ locations.
12. Alterations to Terms and Conditions of Use
12.1 Authority to Amend
We reserve the right to update, modify, or revise these Terms as needed, in accordance with the Consumer Rights Act 2015 and other relevant UK legislation. Changes may address legal updates, security improvements, service enhancements, or operational requirements.
12.2. Notification
Significant changes will be highlighted on the Platform homepage and reflected in the updated Effective Date. Users should review the Terms periodically. Continued use after changes constitutes acceptance.
12.3. Objection to Changes
If you do not agree to revised Terms, you must stop using the Platform immediately. Ongoing use implies agreement to the updates.
13. Contact Information
If you have any questions regarding these Terms, our services, or your rights and obligations when using the Platform, please contact our customer support team:
Email: [email protected]