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Privacy Policy

Effective Date: 24.07.2026

This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our website and related services. We are committed to protecting your privacy and handling your personal information responsibly. All personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy legislation. By using our Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

To provide our tutoring, learning support, guidance, and related services efficiently, we collect certain categories of personal information. Depending on how you interact with our Platform, you may voluntarily provide us with:

  • Your full name;
  • Telephone number;
  • Email address and any additional contact details you choose to share;
  • Messages exchanged with our support team;
  • Files submitted through our website to enable us to deliver our services;
  • Payment-related information necessary for processing transactions through secure payment providers.

Providing this information is generally voluntary. However, some details may be required to enable us to deliver the requested services or respond to your enquiries.

Whenever you visit our website, certain technical information may be collected automatically, including:

  • IP address;
  • Browser type and version;
  • Device information;
  • Operating system;
  • Date and time of your visit;
  • Pages viewed and navigation patterns;
  • Time spent on individual pages;
  • Website interactions;
  • Referring websites, search engines, or advertising sources.

This information helps us understand how visitors use our Platform and enables us to improve its functionality, security, and overall user experience.

2. How We Use Your Information

Your personal information is used solely for legitimate business purposes connected with operating our Platform and providing our services.

We may process your information to deliver tutoring, mentoring, learning support, and guidance, manage your enquiries and requests, respond to customer support communications, process payments securely using authorised third-party payment providers, improve our website, systems, and user experience, maintain the security and integrity of our Platform, detect, investigate, and prevent fraudulent or unlawful activity, comply with legal and regulatory obligations, send service-related notifications, and send marketing communications where you have provided your consent.

Where promotional emails are sent, you may withdraw your consent or unsubscribe at any time. We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

3. Legal Basis for Processing Personal Data

In accordance with the UK GDPR, we process personal information only where a lawful basis exists.

These lawful bases include:

  • Performance of a Contract: We process personal information where necessary to provide our services, respond to your requests, and fulfil our contractual obligations.
  • Consent: Where required by law, we request your consent before sending marketing communications or processing information for purposes that rely upon consent. You may withdraw your consent at any time without affecting the lawfulness of previous processing.
  • Legal Obligations: Certain information may be processed where required to comply with applicable UK legislation, including taxation, accounting, fraud prevention, or other statutory obligations.
  • Legitimate Interests: We may process personal information where necessary for our legitimate interests, provided those interests do not override your rights and freedoms. Legitimate interests include improving our services; analysing website performance; maintaining network security; preventing misuse of our Platform; enhancing customer support; and developing new features and functionality.

Whenever legitimate interests are relied upon, we carefully balance those interests against your privacy rights.

4. Disclosure of Information to Third Parties

To operate our Platform effectively, we may share limited personal information with carefully selected third parties where necessary.

These may include tutors, mentors, or learning support professionals involved in providing the requested services, customer communication providers, secure payment processing providers, website hosting providers, IT service providers, analytics and website performance providers, and professional advisers where legally necessary.

All third parties receiving personal information are expected to process it securely, confidentially, and only for authorised purposes. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Where disclosure is required by law, regulatory authority, or law enforcement agency, we may provide information where legally permitted or required.

5. International Transfers of Personal Data

Some of our trusted service providers may process information outside the United Kingdom. Whenever personal information is transferred internationally, we ensure that appropriate safeguards are implemented in accordance with the UK GDPR. These safeguards may include UK International Data Transfer Agreements (IDTA); standard Contractual Clauses approved for UK transfers; transfers to countries benefiting from UK adequacy regulations; and other legally recognised transfer mechanisms. These measures help ensure that your personal information receives an equivalent level of protection regardless of where it is processed.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy. Retention periods may vary depending upon the services requested, legal requirements, accounting obligations, dispute resolution, fraud prevention, and enforcement of contractual rights. Personal information may generally be retained for up to four years unless a longer retention period is required by applicable law or necessary for legitimate business purposes. Once information is no longer required, it is securely deleted, anonymised, or otherwise disposed of using appropriate security measures.

7. Your Privacy Rights

Individuals whose personal information is processed under UK data protection legislation have several important rights.

Subject to applicable legal conditions, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of personal data;
  • request restriction of processing;
  • object to certain forms of processing;
  • withdraw consent where processing relies on consent;
  • request transfer of your information to another organisation where technically feasible;
  • submit a complaint to the Information Commissioner’s Office (ICO).

We aim to respond to all valid requests within the time limits required by the UK GDPR.

8. Security of Personal Information

Protecting your personal information is an important part of our commitment to maintaining a secure Platform. We implement appropriate technical and organisational measures designed to safeguard personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction.

Our security measures include encryption of data during transmission and storage where appropriate; secure server infrastructure; controlled access to personal information based on business necessity; authentication procedures for authorised personnel; regular monitoring of our systems; periodic security reviews and risk assessments; and internal procedures for handling personal information securely.

Although we take reasonable steps to protect personal data, no Internet transmission or electronic storage system can be guaranteed to be completely secure. Users should also take reasonable precautions to protect their information and devices.

9. Contact Information

If you have any questions regarding this Privacy Policy, our data handling practices, or your privacy rights, you may contact our support team via email:

Email: [email protected]

We will make reasonable efforts to respond promptly and address any concerns relating to the processing of your personal information.

This Privacy Policy may be updated periodically to reflect changes in legal requirements, business practices, or improvements to our services. Any revised version will be published on this page together with the updated effective date.