Effective Date: 24.07.2026
This Cookie Policy explains how our website uses cookies and similar tracking technologies when you visit our platform. We are committed to transparency and to complying fully with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR). This policy provides clear information about the cookies we deploy, their purposes, and your rights regarding cookie preferences.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit our website. They help us deliver a better, more personalised experience and enable essential website functions to work properly. Cookies and comparable technologies (such as pixels, web beacons, local storage, and device identifiers) allow us to:
- Remember your preferences and settings
- Facilitate smooth navigation between pages
- Provide personalised features and support relevant to your learning journey
- Understand how visitors use our site so we can improve it
- Enhance security and prevent fraudulent activity
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). These may be first-party cookies (set directly by us) or third-party cookies (set by trusted service providers we work with).
2. Types of Cookies We Use
2.1. Necessary Cookies
These cookies are essential for the website to function correctly. They enable core activities such as navigating the site, accessing secure areas, managing support enquiries, recording your consent choices, and maintaining session security. Under PECR, strictly necessary cookies can be used without your consent where they are required to deliver the service you have requested. You cannot opt out of these without affecting the availability of our core services.
2.2. Analytics Cookies
Analytics cookies collect anonymous information about how visitors interact with our website. This includes pages viewed, time spent on the site, and any technical issues encountered. The data helps us evaluate performance, identify improvements, and better understand user needs so we can refine our tutoring and learning support offerings. These are non-essential cookies and are only placed after you provide valid consent.
2.3. Functional and Preference Cookies
Functional cookies remember your choices, such as preferred language, text size, layout settings, or other customisations that improve accessibility and comfort. They make your repeated visits more convenient and tailored. Unless they are strictly necessary for a specific feature you have requested, these cookies require your consent.
2.4. Marketing Cookies
Marketing cookies help us measure the effectiveness of promotional activities, understand engagement with our content, and deliver more relevant guidance and service information. They may also support limited advertising on other platforms where appropriate. These cookies are only used after you have given explicit, informed consent.
3. Cookie Consent and Management
We respect your privacy and follow a strict consent-first approach in line with UK GDPR and PECR. Upon your first visit, a clear cookie banner will appear asking you to set your preferences. You can accept all cookies, reject non-essential cookies, or customise settings by category. We do not rely on pre-ticked boxes, silence, continued browsing, or inactivity as forms of consent. You can withdraw or change your consent at any time via the cookie management tool on our website or through your browser settings. Please note that disabling certain cookies may impact the functionality and user experience of some features. You can also manage cookies directly through your browser. Most browsers allow you to block or delete cookies, but doing so may require you to adjust settings each time you visit our site.
4. Cookies and Similar Technologies
Our platform uses cookies and similar technologies to support functionality, security, analytics, user preferences, and (with consent) marketing. Some technologies help maintain security, prevent fraud, and ensure continuity of your session. We work only with reputable third-party providers whose own privacy practices meet UK standards.
5. Revisions to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, our services, or applicable UK legislation. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically so you remain informed about how we use cookies.
7. Contact Details
If you have any questions about this Cookie Policy or our use of cookies and tracking technologies, please contact us at [email protected].
We aim to respond to all enquiries promptly and help you manage your privacy preferences effectively.
This policy forms part of our broader Privacy Policy. By continuing to use our website with your chosen cookie settings, you acknowledge the practices described here.